How can I order?
Orders can be placed online via our website. For assistance please call our customer service helpline 7777.7676 ( from Cyprus) or +357 25581056 from abroad.
Can the prices change?
Prices may change in response to changing costs and market conditions. However, once your order has been placed, the prices for that order are confirmed.
Can I change my order?
You can change your order provided it has not been despatched by calling our customer service helpline 7777.7676 (from Cyprus) or +357 25581056 from abroad. Please note that orders are despatched within 1-2 working days from receipt but sometimes may be despatched immediately upon receipt.
How can I cancel my order?
You can cancel your order provided it has not been despatched by calling our customer service helpline 7777.7676 ( from Cyprus) or +357 25581056 from abroad. Please note that orders are despatched within 1-2 working days from receipt but sometimes may be despatched immediately upon receipt.
Which payment methods can I use to place my order?
There are 2 ways in which you may pay for your purchases :
1) Via credit/debit card when placing your order : We accept most cards including Visa, MasterCard, Visa Debit, Maestro and Electron cards.
2) Cash on Collection from one of our stores
Is it safe to send credit/debit card details over the web?
All transactions through our site are totally secure because your details are encrypted and sent through a secure connection and can only be read by us once we receive it. Depending on your browser, a key or other padlock symbol will appear usually in the lower right hand corner.
The encryption technique used is certified by JCC Secure Payment Gateway.
If I don’t want to pay online what do I do?
You can pay via Cash-On-Collection.
When will I be charged?
The credit card is processed and authorised online when you place your order. Payment is processed once the goods have been despatched to you.
Do you deliver to my country?
Do you deliver to PO Box addresses?
My order has not arrived on the expected delivery date. What should I do?
Please inform us by email or via our customer service helpline 7777.7676 ( from Cyprus) or +357 25581056.
How do I return unwanted products?
Ikoagora guarantees your purchases and the quality of its products. If for any reason you are not fully satisfied with your purchase, you may return it to us within 21 days for a full refund or exchange. Returned goods must be unused/unworn, with their labels intact and in their original packaging.
For health reasons, we cannot accept returns of food, personal case and hygiene products, except in the case of a faulty good.
What should I do if I receive a faulty item?
Ikoagora carries out a quality check of its products. Therefore the likelihood of receiving a faulty product is greatly reduced. However, should you discover a faulty item in your order, return it to any of the Ikoagora stores.
What should I do if I receive an incorrect item?
In the unlikely event of receiving an incorrect item, please return it to to any of the Ikoagora collection stores.
I returned an item. Have you received it?
As soon as we receive your returned item, we shall notify you. If you do not hear from us within the expected time period, please contact us to let us know.
The product I want is temporarily unavailable. Will you be getting more in stock?
We receive stock on a daily basis so a product which is shown as unavailable may soon be in stock. If you would like us to reserve a product for you please send us an email or call our customer service helpline 7777.7676 ( from Cyprus) or +357 25581056.
Do you have sizing guidelines?
For our fashion items , if you are unsure of your correct size we would be happy to assist you either send your enquiry by email or call our customer service helpline 7777.7676 ( from Cyprus) or +357 25581056.
How can I search for a specific product?
To search for a specific product please go to the home page where you can use the search facility to find a product by typing in the description or reference code.
Do you do gift wrapping options?
Yes. There is a gift wrapping/gift box possibility for many items. Please request this in the checkout page.