How do I return unwanted products?
Ikoagora guarantees your purchases and the quality of its products. If for any reason you are not fully satisfied with your purchase, you may return it to us within 21 days for a full refund or exchange. Returned goods must be unused/unworn, with their labels intact and in their original packaging.
For health reasons, we cannot accept returns of food, personal case and hygiene products, except in the case of a faulty good.
What should I do if I receive a faulty item?
Ikoagora carries out a quality check of its products. Therefore the likelihood of receiving a faulty product is greatly reduced. However, should you discover a faulty item in your order, return it to any of the Ikoagora stores.
What should I do if I receive an incorrect item?
In the unlikely event of receiving an incorrect item, please return it to to any of the Ikoagora collection stores.
I returned an item. Have you received it?
As soon as we receive your returned item, we shall notify you. If you do not hear from us within the expected time period, please contact us to let us know.