Terms & Conditions

The Click & Collect service is free when you spend €20.

To speed things up when you collect your parcel, please bring your order number (you can show us your text message or email). It’s also a good idea to have photo ID on you just in case we need to see it.

If you’d like a friend or relative to collect an order on your behalf, we suggest you contact the store where your order is being stored and let them know that someone will be collecting it for you. It’s also a good idea if that person brings along the order number and a form of photo ID.

Payment online is easier! The idea behind click & collect is to avoid waiting around in store, especially at the till. There is also the option to pay cash in store for customers who have already completed one purchase.

All Click & Collect orders will be held at your selected Ikoagora store for up to 7 days.

Ikoagora guarantees your purchases and the quality of its products. If for any reason you are not fully satisfied with your purchase, you may return it to us within 21 days for a full refund or exchange. Returned goods must be unused/unworn, with their labels intact and in their original packaging.

For health reasons, we cannot accept returns of food, personal case and hygiene products, except in the case of a faulty good.